Delivery & Shipment
We are currently shipping to the UK as well as all EU countries. We offer FREE shipping to EU countries + UK, if you spend £35/40€ or more.Delivery Times
Current delivery times: 2-7 working daysDelays
We will have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.General Information
The goods will be delivered to the address that was stated when the order was placed. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred. The same applies if the goods cannot be delivered. The preparation and shipping costs shall be borne by SABINNA for deliveries to the specified countries. The goods will be sent through a delivery firm selected by SABINNA, directly to the address specified by the customer. SABINNA is entitled to perform partial deliveries.Contacting us about your order
If you have any specific queries regarding delivery, please contact us at firstname.lastname@example.org Please note our office hours are 10am to 6pm GMT, Monday to Friday.
Returns & ExchangeReturns
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items sold by sabinna.com within 14 days from the date of delivery for a full refund, providing that the return tag remains attached to the garment and the item is in the same condition. The costs for the returns must be paid by the customer.Exchange
We are happy to exchange your order in case products are damaged, faulty or incorrectly shipped, or any other circumstance that is in our error within 14 days from the date of delivery and if the item is in stock.
Good To KnowDo you have a shop?
We have a retail space in our studio in Hackney Wick, London where you can shop and try on our items. We are open Monday - Friday from 9am until 5pm and also offer special appointments on Saturdays and Sundays, simply email us at email@example.comI have an urgent request or need immediate help with an order, what do I do?
Feel free to message us on WhatsApp at +44 (0) 7515 137492 and one of our team members will get back to you as soon as possible.I am a student doing research on sustainable fashion companies. Can I interview someone from SABINNA?
Having been in the exact same situation, we are always happy to help students with research. Simply email us at firstname.lastname@example.org. Please understand that sometimes our schedules don’t allow us to find time for everything, therefore we can’t accept all requests.Do you offer internships?
Yes, we offer design and marketing internships. Please email email@example.comI’m an artist/graphic designer/illustrator and would love to collaborate with you, would you be interested?
Absolutely, we are always happy to collaborate! Please get in touch via firstname.lastname@example.org to discuss this further.I’m a photographer/stylist and would love to borrow some of your samples for a shoot, who do I contact?
ProductsThe item that I want is sold out/my size isn’t available - will it come back in stock?
The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may therefore be sold out. Sometimes if an item is sold out online or a size is not in stock, this doesn’t mean it can’t be reproduced and will never come back, however this depends on whether we still have the fabric. Simply drop us an email at email@example.com and we’ll be happy to help.Are your products vegan?
Yes, except for our wool products. However, we only use dead stock or alpaca wool (which does not harm the animals).Is your packaging recyclable?
All of our packaging is 100% recyclable. Our tissue paper is made printed with soy-based ink and our mailers are made out of corn (and are therefore biodegradable!).Do you offer made to order products?
SABINNA is also offering customised garments. From wedding dresses to special occasion outfits, we’ll make sure to bring your sustainable design dreams to life.Get in touch with your requests via firstname.lastname@example.org
We are also happy to welcome you for a private made to order appointment in our studios in London and Vienna.
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