FAQs

Delivery & Shipment

We are currently shipping to the UK as well as all EU countries. We offer FREE shipping to EU countries + UK, if you spend £35/40€ or more.

Delivery Times

Current delivery times: 2-7 working days

Delays

We will have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

General Information

The goods will be delivered to the address that was stated when the order was placed. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred. The same applies if the goods cannot be delivered. The preparation and shipping costs shall be borne by SABINNA for deliveries to the specified countries. The goods will be sent through a delivery firm selected by SABINNA, directly to the address specified by the customer. SABINNA is entitled to perform partial deliveries.

Contacting us about your order

If you have any specific queries regarding delivery, please contact us at shop@sabinna.com Please note our office hours are 10am to 6pm GMT, Monday to Friday.

Returns & Exchange

Returns

We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items sold by sabinna.com within 14 days from the date of delivery for a full refund, providing that the return tag remains attached to the garment and the item is in the same condition. The costs for the returns must be paid by the customer.

Exchange

We are happy to exchange your order in case products are damaged, faulty or incorrectly shipped, or any other circumstance that is in our error within 14 days from the date of delivery and if the item is in stock.

Good To Know

Do you have a shop?

We have a retail space in our studio in Hackney Wick, London where you can shop and try on our items. We are open Monday - Friday from 9am until 5pm and also offer special appointments on Saturdays and Sundays, simply email us at shop@sabinna.com

I have an urgent request or need immediate help with an order, what do I do?

Feel free to message us on WhatsApp at +44 (0) 7515 137492 and one of our team members will get back to you as soon as possible.

I am a student doing research on sustainable fashion companies. Can I interview someone from SABINNA?

Having been in the exact same situation, we are always happy to help students with research. Simply email us at research@sabinna.com. Please understand that sometimes our schedules don’t allow us to find time for everything, therefore we can’t accept all requests.

Do you offer internships?

Yes, we offer design and marketing internships. Please email application@sabinna.com

I’m an artist/graphic designer/illustrator and would love to collaborate with you, would you be interested?

Absolutely, we are always happy to collaborate! Please get in touch via collabs@sabinna.com to discuss this further.

I’m a photographer/stylist and would love to borrow some of your samples for a shoot, who do I contact?

We have samples in the UK and in Germany. For UK please contact franziska@sabinna.com and for Germany selina@agenthuir.com

Products

The item that I want is sold out/my size isn’t available - will it come back in stock?

The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may therefore be sold out. Sometimes if an item is sold out online or a size is not in stock, this doesn’t mean it can’t be reproduced and will never come back, however this depends on whether we still have the fabric. Simply drop us an email at office@sabinna.com and we’ll be happy to help.

Are your products vegan?

Yes, except for our wool products. However, we only use dead stock or alpaca wool (which does not harm the animals).

Is your packaging recyclable?

All of our packaging is 100% recyclable. Our tissue paper is made printed with soy-based ink and our mailers are made out of corn (and are therefore biodegradable!).

Do you offer made to order products?

SABINNA is also offering customised garments. From wedding dresses to special occasion outfits, we’ll make sure to bring your sustainable design dreams to life.Get in touch with your requests via custom@sabinna.com

We are also happy to welcome you for a private made to order appointment in our studios in London and Vienna.

Privacy

Personal Information

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent. We will never ask for personal details via email. If you receive an unsolicited email asking you for your sabinna.com login details, please contact our Customer Service team immediately. For more information please visit this page.

Cookies

Cookies are pieces of information which a website transfers to your computer for record-keeping purposes. Cookies can make a web site more useful by personalising information for visitors and by storing information about your preferences on our site, such as your wishlist. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customise our site for you
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

We use third-party web beacons (Google Analytics) from Google to help analyse where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

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