FAQs

Delivery & Shipment

- We are currently shipping to the UK + EU (NO customs fees will apply after Brexit) as well as to Switzerland and the US (here custom charges might apply) - We offer FREE shipping to EU countries + UK, if you spend £35/40€ or more. For Switzerland and the US we are charging £9.50 for shipping. We ship orders from London and Vienna - based on where you order we’ll ship from the destination closer to you. Delivery Times - Given that one person is at our studio packing and shipping our orders, please allow your order to take around 5-7 days longer to arrive. Delays We will have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. General Information The goods will be delivered to the address that was stated when the order was placed. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred. The same applies if the goods cannot be delivered. The preparation and shipping costs shall be borne by SABINNA for deliveries to the specified countries. The goods will be sent through a delivery firm selected by SABINNA, directly to the address specified by the customer. SABINNA is entitled to perform partial deliveries. Contacting us about your order If you have any specific queries regarding delivery, please contact us at shop@sabinna.com Please note our office hours are 10am to 6pm GMT, Monday to Friday.

Returns & Exchange

Returns We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items sold by sabinna.com within 14 days from the date of delivery for a full refund, providing that the return tag remains attached to the garment and the item is in the same condition. The costs for the returns must be paid by the customer. Exchange We are happy to exchange your order in case products are damaged, faulty or incorrectly shipped, or any other circumstance that is in our error within 14 days from the date of delivery and if the item is in stock.

Good To Know

Do you have a shop? We have a retail space in our studio in Hackney Wick, London where you can shop and try on our items. We are open Monday - Friday from 9am until 5pm and Saturday 11am - 4pm. (Please note due to national lockdown the shop will reopen on the 12th of April and is currently closed to the public) I have an urgent request or need immediate help with an order, what do I do? Feel free to message us on WhatsApp at +44 (0) 7515 137492 and one of our team members will get back to you as soon as possible. I am a student doing research on sustainable fashion companies. Can I interview someone from SABINNA? Having been in the exact same situation, we are always happy to help students with research. Simply email us at research@sabinna.com. Please understand that sometimes our schedules don’t allow us to find time for everything, therefore we can’t accept all requests. Do you offer internships? Yes, we occasionally offer design and marketing internships. Please email application@sabinna.com I’m an artist/graphic designer/illustrator and would love to collaborate with you, would you be interested? Absolutely, we are always happy to collaborate! Please get in touch via collabs@sabinna.com to discuss this further. I’m a photographer/stylist and would love to borrow some of your samples for a shoot, who do I contact? We have samples in the UK and in Germany. For UK please contact franziska@sabinna.com and for Germany selina@agenthuir.com

Products

The item that I want is sold out/my size isn’t available - will it come back in stock? The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may therefore be sold out. Sometimes if an item is sold out online or a size is not in stock, this doesn’t mean it can’t be reproduced and will never come back, however this depends on whether we still have the fabric. Simply drop us an email at office@sabinna.com and we’ll be happy to help. Do you offer made to order products? SABINNA is also offering customised garments. From wedding dresses to special occasion outfits, we’ll make sure to bring your sustainable design dreams to life.Get in touch with your requests via custom@sabinna.com We are also happy to welcome you for a private made to order appointment in our studios in London and Vienna. Is it possible to have custom requests when ordering? Yes! We try and as best as possible to fulfil special requests with orders. Please fill in the comment section at the checkout and we’ll be in touch to see what’s possible. I wore my SABINNA item for years now and something ripped/got damaged. Can you fix it? We believe in keeping your items in your wardrobe for as long as possible. This is why we want to help you prolong the life of your garment as best as possible and are offering free repair services for any SABINNA product, no matter how old. Please e-mail repairs@sabinna.com for further information. 

Sustainability

Who made your clothes? We have several manufacturing partners that we work with. These are located in the UK and Portugal. We also produce some of the items in our own studios in London and Vienna. We ensure that all of our garment workers are paid a fair wage and have safe working conditions. Whenever possible we pay regular visits to our factories to make sure that these conditions still apply. Find out more about our factories here.  How do you choose what fabrics to work with? We mainly work with natural fibres, based on the fit and design of the garment. Some of our favourites are tencel, organic cotton and linen.  On small occasions we also use deadstock fabric (this will always be stated in the product listing). Deadstock can be described as leftover and sometimes over-ordered fabric from other designers and fabric warehouses. We source our deadstock from factories in the UK and try to make sure to always opt for natural fibres with our deadstock fabric choices. In what ways is SABINNA sustainable? As a brand we constantly aim to be sustainable beyond our products. That includes our packaging, the experiences we create, the way we ship and how we handle our day-to-day in our studio. Find out more about how we implement sustainability here. Why do you only produce in the UK and in Europe? The decision was a simple one: producing locally and on a small scale within close proximity allows us to have direct control over our manufacturing process. We wanted to be as close to our product as possible, which also gives us the opportunity to be more flexible with demand and production as well as improve our products on a regular basis. Are your products vegan? Most of them are, except for our wool products. However, we only use dead stock wool. Is your packaging recyclable? All of our packaging is 100% recyclable. Our tissue paper is made printed with soy-based ink and our mailers are made out of corn (and are therefore biodegradable!). What changes are you trying to implement when it comes to amplifying BIPOC voices? As a small business, we are very aware of the fact that there is always room for improvement. We have a responsibility to do better and are very committed to continue to educate ourselves and implement changes wherever possible. You can find out more about our plans here.

Privacy

Personal Information All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent. We will never ask for personal details via email. If you receive an unsolicited email asking you for your sabinna.com login details, please contact our Customer Service team immediately. For more information please visit this page. Cookies Cookies are pieces of information which a website transfers to your computer for record-keeping purposes. Cookies can make a web site more useful by personalising information for visitors and by storing information about your preferences on our site, such as your wishlist. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:
  • To identify you
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Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so. We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information. We use third-party web beacons (Google Analytics) from Google to help analyse where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.
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