FAQs



Delivery & Shipment

We offer FREE shipping to all European countries!


While SABINNA is a fast growing brand, we are still a very small team, and at this time we are only shipping to European countries. Here's the list of European countries we deliver to:

Zone 1: Austria, Switzerland, Liechtenstein, Belgium, France, Germany, Luxembourg, Netherlands, Czech Republic, Italy, Slovakia, Spain, Slovenia, Hungary

Zone 2: United Kingdom, Finland, Poland, Portugal, Sweden, Denmark and Republic of Ireland

Zone 3: Estonia, Bosnia, Bulgaria, Croatia, Greece, Iceland, Latvia, Lithuania, Romania, Serbia, Norway, Montenegro.


Delivery Times

Zone 1:  2-5 working days

Zone 2: 3-7 working days

Zone 3: 4-8 working days

(for orders placed before 1pm, orders placed after this time will be processed and dispatched the next working day)


For Austrian Customers

If you are located in AUSTRIA, you have the possibility to pick up the ordered goods directly from our office in 1180 Vienna. This option is free and can be chosen at the checkout as “Local Pickup”.


Delays

We will have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.


General Information

The goods will be delivered to the address that was stated when the order was placed. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred. The same applies if the goods cannot be delivered. The preparation and shipping costs shall be borne by SABINNA for deliveries to the specified countries. The goods will be sent through a delivery firm selected by SABINNA, directly to the address specified by the customer. SABINNA is entitled to perform partial deliveries.


Contacting us about your order

If you have any specific queries regarding delivery, please contact us at shop@sabinna.com Please note our office hours are 10am to 6pm GMT, Monday to Friday.



Returns & Exchange

Returns

We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items sold by sabinna.com within 14 days from the date of delivery for a full refund, providing that the return tag remains attached to the garment and the item is in the same condition. The costs for the returns must be paid by the customer.


Exchange

We are happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped, through any circumstance that is in our error within 14 days from the date of delivery and if the item is in stock.



Privacy

Personal Information

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your sabinna.com login details, please contact our Customer Service team immediately.

For more information please visit this page.


Cookies

Cookies are pieces of information which a website transfers to your computer for record-keeping purposes. Cookies can make a web site more useful by personalising information for visitors and by storing information about your preferences on our site, such as your wishlist. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customise our site for you
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

We use third-party web beacons (Google Analytics) from Google to help analyse where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

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